Customer Success and Inbound Marketing specialist | Remotive

We (Mazira LLC) are a bootstrapped company that makes a legal tech SaaS product called GoldFynch. Our eDiscovery platform (GoldFynch.com) has grown quite a bit and we need to expand our team. We’re looking for a Customer Success & Inbound Marketing Specialist to help us engage our customers and make sure their experience with GoldFynch is first class. We need someone to help with

All said and done, your number one goal is to make sure our customers are ecstatic about their experience with GoldFynch.

Bonus :

We are remote first, so you can work from anywhere. You’ll just need to be on Slack during office hours.

GoldFynch is a cloud-based SaaS platform for eDiscovery. It’s used by law firms, corporations, and other eDiscovery firms across the US. It is owned and developed by Mazira LLC based out of Iowa City.

In any legal dispute, the parties involved have to exchange information about the dispute with each other. That process is called discovery. Since most information these days is electronic, eDiscovery is a term used for electronic discovery. In a bid to make the process less cumbersome and more efficient, an entire industry has grown around this process–ranging from the collection of the data, to the management and review, and finally exchanging data with the other parties.

Mazira was co-founded by a small, dedicated team of engineers that takes pride in what we do. We’re a bootstrapped company and definitely an underdog in our space, but we’ve held our own by focusing on customer needs and great technology. We’ve kept costs low by creating a great customer experience through no-friction interfaces and a highly automated back end.